Qualifications

• 10+ years experience in an academic library
• Extensive experience working in a team environment
• Commitment to collaboration
• Commitment to best practices
• Commitment to providing the best possible public service
• Experience supervising casual and career staff

Employment History

McHenry Library, University of California, Santa Cruz (3/97 - present)

• Assistant Head of Access Services (Assistant Librarian) (1/08 - present)
  
  
• I am currently responsible for overseeing Interlibrary Loan. Along with a co-Assistant Head of Access Services, I manage the daily operations of Access Services. I directly supervise 4 FTE. In collaboration with library and campus stakeholders, I develop and implement library policy and procedures. I represent Access Services on library and UC-wide committees. In addition to my work on the Access Services Public Service Desk, I also provide assistance on the Reference Services Desk.
  
  
• Assistant Head of Access Services (Assistant Librarian, temporary) (11/06 - 12/07)
  
  
• I was responsible for overseeing the three units that comprise Access Services: Circulation, Interlibrary Loan, and Reserves. I directly supervised approximately 8.75 FTE. In collaboration with library and campus stakeholders, I developed and implemented library policy and procedures. I represented Access Services on library and UC-wide committees. In addition to my work on the Access Services Public Service Desk, I also provided assistance on the Reference Services Desk.

• Assistant to the Head of Access Services (Library Assistant IV) (7/06-11/06)

• This was a temporary interim position, designed to guide Access Services through a public service desk merger and to prepare for the addition and renovation of existing library facilities. My primary responsibility was to manage the daily operations of the Access Services units. Additionally I served as the Circulation Unit Head, directly supervising 4 FTE. In collaboration with library and campus stakeholders, I developed and implemented library policy and procedures. I also represented Access Services on library and system-wide committees.

• Interlibrary Loan Assistant (Library Assistant IV) (2/04 - 6/06)

• UCSC's Interlibrary Loan Unit has a team-based structure in which all staff members are functionally cross-trained on Borrowing, Lending, and Document Delivery responsibilities. All team members are responsible for gather and analyzing statistics and reaching consensus on how to use the data to improve services. All team members represent UCSC Interlibrary Loan and/or Access Services on library, consortial, and UC-wide committees.

• Circulation Coordinator (Library Assistant IV) (1/02 - 2/04)

• I directed the daily operations of the Circulation Unit: interpreted and developed policies and procedures, analyzed data on the collections and stacks space, developed and maintained Circulation's web presence, and served on library committees.
  

• Circulation Student Supervisor (Library Assistant III) (2/01 - 1/02)

• My responsibilities included recruiting, hiring, and scheduling Circulation Student Assistants. I evaluated student assistant performance, assigned and planned work, implemented and maintained a training program, performed all administrative tasks related to student management, and oversaw all disciplinary procedures.

• Circulation Student Trainer (Library Assistant III) (9/00 - 2/01)

• I developed, implemented, and evaluated the training of Circulation Student Assistants. I coordinated staff participation in student training efforts. I also provided service at the Circulation Desk.
  

• Stacks Training Assistant (Library Assistant III) ( 11/99 - 9/00)

• I supervised and trained Stacks Student Assistants, participated in the recruitment of student assistants, and designed and implemented a student training program.

• Student Assistant (3/97 - 11/99)

• As a student assistant I was responsible for providing public service and assisting with Stacks maintenance.
  

Special Projects

• Access Services Desk Merger (Summer 2006 - Summer 2007)
• Building upon the work of the previous Head of Access Services, I oversaw three work groups as we merged three public service points into a single public service point. The work groups were responsible for creating and implementing a desk scheduling plan, a staff cross-training plan, and a student assistant cross-training plan. The merger, which has now been in effect for over a year, has proven to be successful. Access Service staff members have greatly expanded their skill sets, our patrons are better served, and we have taken advantage of several staffing efficiencies.
  
• Circulation Workflow Assessment (April 2006 - June 2006)
• I served as Project Lead on this charge, the purpose of which was to evaluate Circulation workflows in light of an impending Access Services merger. The final products of this charge were a complete set of documented workflows and a method by which to continually evaluate Circulation processes, accurate job descriptions, and recommendations regarding the appropriate staffing and classification of the Circulation Unit.
  
• Faculty Mentorship Program (January 2006 - June 2006)
• The faculty mentorship program allows motivated students to engage in research projects with the guidance of faculty and librarians.
  
• Interlibrary Loan VDX Implementation Project Charge (July 2004 - June 2005)
• The purpose of this project was to implement VDX and evaluate the changes presented by VDX on our current processes. The final product of this charge was a complete set of workflows, a method by which to continually evaluate Interlibrary Loan processes, documentation regarding changes to our processes necessitated by the VDX implementation, a process by which to evaluated enhancements and new versions of VDX, and accurate job descriptions.
  

Internships

• Lehrhaus Judaica, Berkeley, California (3/03 - 6/03)
• My primary responsibilities were copy cataloging and shifting the collection. I also trained library staff on the principles and practices of shifting.

Education

• Master's Degree, Library and Information Science, San Jose State University, August 2006
• Bachelor's Degree, Literature, University of California, Santa Cruz, March 2000

Professional Memberships

• American Library Association
• Association of College and Research Libraries
• Library Administration and Management Association
• Reference and User Services Association

References...

...are available upon request.